The shopping experience has definitely degraded, and it's clearly a manpower issue. For the last year or so they've become quite bad at keeping product on the shelf. In my current lifestyle, I make a monthly trip and it's guaranteed at least one of my staples won't be there, or in inadequate quantities.
And they know it, the cashiers are no longer asking if I could "find everything I needed", and a memo touching upon this has gone public within the last few days.
Amazon still has my business because they're still playing straight with me as a customer, and that's vanishingly rare (outside of small companies that tend to have fragility issues). But I pay attention to stories like this because the potential for losing their customer first culture is there.
And they know it, the cashiers are no longer asking if I could "find everything I needed", and a memo touching upon this has gone public within the last few days.
Amazon still has my business because they're still playing straight with me as a customer, and that's vanishingly rare (outside of small companies that tend to have fragility issues). But I pay attention to stories like this because the potential for losing their customer first culture is there.