Interesting, do you have another provider in the area?
I think a lot of the negotiating power comes from the ability to threaten to switch to <competitor>. If they know there is nobody else (and in many places in US there isn't), they can often say "yeah sorry to see you leave", knowing that you can't really go anywhere.
I have for example been oscillating between two local providers. Both have equipment on "premises" installed and just have to switch it on and off. So as soon as one ends promotions, I switch to another and do so on. Sometimes they give me the promotion rates back without having to go the full switch around the circle.
I used to get the promotional rates re-applied every year. Now they just flat out refuse. So I cancelled my cable to call their bluff but I had to keep the internet because I have no other option. Never got a call from customer retention. So now I pay the same amount for comcast internet + directv but I refuse to switch back to comcast just because.
Not really.cthere are competitors but they suck too. I use reason with them most of the time. Once You Are transfered to the loyalty department it doesn't even matter. In some cases, just ask yo be transfered to loyalty. Losing $30 a month per customer isn't worth losing the customer or the negative social media.
Interesting, do you have another provider in the area?
I think a lot of the negotiating power comes from the ability to threaten to switch to <competitor>. If they know there is nobody else (and in many places in US there isn't), they can often say "yeah sorry to see you leave", knowing that you can't really go anywhere.
I have for example been oscillating between two local providers. Both have equipment on "premises" installed and just have to switch it on and off. So as soon as one ends promotions, I switch to another and do so on. Sometimes they give me the promotion rates back without having to go the full switch around the circle.
Promotions usually run 6 month to a year.