It's not that it's a better communication medium any more than a 4K monitor is a better medium for learning what's being broadcast on your television. But it's certainly more enjoyable.
Imagine if you had an actual supernatural button that you could press to teleport yourself to an alternate dimension in which you could chat with friends. It wouldn't be a more effective tool for communication than a phone or video chat, but I'm sure you'd often use it since magic is, well, magical. VR is the closest you're gonna get to that experience.
Edit: And hopefully there would be a workaround for the issue of goggles obstructing the face.
Imagine if you had an actual supernatural button that you could press to teleport yourself to an alternate dimension in which you could chat with friends. It wouldn't be a more effective tool for communication than a phone or video chat, but I'm sure you'd often use it since magic is, well, magical. VR is the closest you're gonna get to that experience.
Edit: And hopefully there would be a workaround for the issue of goggles obstructing the face.