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Certainly not, but the "costly returns" implies an expectation that the customer would ship the product back if it were sent in error.


Amazon once sent me the wrong parcel by mistake. I expected a long convoluted returns process, but instead Amazon just said I could keep all the items and that anything I didn't want, I should give to friends or a local charity.

It's probably cheaper & more time-efficient for Amazon to write off the cost of the item than to deal with reshipping & restocking an item that can't be sold as new anymore.


I think costly returns in this case is UPS shipping items back to Amazon warehouse in case they are unclaimed for a while.




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