Incredibly, I heard similar words when a tech support rep called me with an irate customer on the line. The customer's words: "I've called 3 times and tried 3 different approaches. There's clearly something wrong with this f*ing piece of shit. Now, I've figured I might as well talk to the developers since you guys can make what I want happen, right?".

In the end, the infuriated customer only wanted a different set of options for a report (nothing fancy). The guy stopped calling tech support after that. He used to email the developers whenever he found an issue. He was happy with this approach. So were we. We got to understand our customers a bit better.