I love doing tech support on my own sites, anything for one on one feedback with my users is very fun to me. If one user has an issue it's likely affecting others.
On my full time work though I run into the same problems he mentioned and I make a point to asking the requester (of the feature or project) why they want to do it or what the user will get out of it so I can see if there are problem areas or possible improvements as I implement the request. It might irritate the requester but I feel better knowing I've done a little bit more to make a good final result.
On my full time work though I run into the same problems he mentioned and I make a point to asking the requester (of the feature or project) why they want to do it or what the user will get out of it so I can see if there are problem areas or possible improvements as I implement the request. It might irritate the requester but I feel better knowing I've done a little bit more to make a good final result.