I pay for every upgrade simply for the support. A few times a year I get stuck on something; mere minutes after filing a support ticket, I have a resolution. They've got this guy "Serge" who must be locked in a room somewhere doing support because he always solves my issues within minutes. Amazing.
Look, Intellij is the Emacs of IDEs. If you've not used it you have no idea of its depth. I've written plugins [1] for it, so I'm not an idiot. I regularly use it for Java, Scala, Clojure and Ruby, so yeah, sometimes it's worth paying someone to sort out issues for you.
