It's funny how people immediately mock someone's sense of entitlement. You know what? Sometimes you indeed are entitled to something and the only reason you don't is because everyone else just accepts the sewer everyone is in.
I once received an apology letter after helping my mom bringing her complaint to the governing board of deutsche Bank. Because god forbid she was right and that douchebag bank worker wasn't.
Indeed just wow. I wish people would complain more, when there is a need.
What do I mean with when there is a need? That's the thing. Were not supposed to be machine(even though a lot of people wish for the opposite). Were supposed to evaluate the choices given to us and act accordingly.
And for all of you running a small business and thinking of the douchebag client you don't want. I apologize, because I know exactly who you're talking about and you're right.
This reporter wasn't entitled to get out of his contract early. Either he was too lazy or stupid to know when his contract was ending (a dangerous thing for a journalist writing articles to inform the masses), or he knowingly pressured T-Mobile into letting him switch to a contract-free plan early. He thought he was special (he had the power to write a misleading, negative article about T-Mobile if they didn't cave, or a positive one if they did). If that's not an improper sense of entitlement, I don't know what is.
Did you? That was at the very end, after he'd insisted T-Mobile was wrong about when his contract was ending, and had emailed the CEO about it, only to be told again that he was wrong.
Why would a reporter call customer service to ask whether he could switch plans? Wouldn't he look at his contract?
Everyone's entitled to get out of their contract if the other party agrees to terminate it. Regardless of whether they knew he was a reporter or not, I wonder if they figured they'd already made a buck from this customer (he only had six months left or $200 to pay out) and perhaps they just have more to gain by keeping him happy by releasing him from his contract. Therefore increasing the chances that the customer will stay with them in the long run and perhaps even tell his friends about it.
I once received an apology letter after helping my mom bringing her complaint to the governing board of deutsche Bank. Because god forbid she was right and that douchebag bank worker wasn't.
Indeed just wow. I wish people would complain more, when there is a need.
What do I mean with when there is a need? That's the thing. Were not supposed to be machine(even though a lot of people wish for the opposite). Were supposed to evaluate the choices given to us and act accordingly.
And for all of you running a small business and thinking of the douchebag client you don't want. I apologize, because I know exactly who you're talking about and you're right.