Scale is the problem. Let's say this wasn't about Bank of America but rather "yo... | Hacker News

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		hoodq on July 7, 2013 \| parent \| context \| favorite \| on: Bank of America Bot Cares About You Scale is the problem. Let's say this wasn't about Bank of America but rather "your favorite giant company" -- the one that has 40 million online users and 16 million mobile users. How does a relationship that large engage in a meaningful, authentic dialogue in tweet-time?

benjamincburns on July 7, 2013 [–]

Personally I'd rather they just didn't try instead of faking it. The latter is disingenuous and belittles the customer.

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