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I've been told, by more than one person, that "web apps should not need [help|documentation|training] and while I understand the sentiment I agree that the act of writing user documentation, or training materials, exposes complexity and inconsistency quite effectively.


I agree with the idea that web apps shouldn't "need" help, or a FAQ, or explanation of any kind.

But even the easiest to use apps, such as Google, have both basic help as well as extensive documentation of advanced features.

And I think documentation ranges from good tooltips, to help links in the right places, to a full-blown API wiki. It just depends on the site.

Either way, trying to answer the questions that Help materials tend to answer can be very enlightening.




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