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The culture of the company also matters. Joel Spolsky talked a bit about administration as creating "abstraction layers", and what's happening here seems like tiered administration (which I guess is a working definition of bureaucracy). In other words, the administration themselves are isolating themselves, by means of more administration, from the "realities on the ground", which creates this tension between the people who really understand what's involved and the people who commit to involving the company.

So we shouldn't say "it's just up to the employee", because that attitude creates its own culture, one where the employees work just enough to not get fired and the management accepts this attitude as network damage and routes work around it.

Administrations have an opportunity to choose what they're doing. Advising a startup-laden forum like HN to aspire to massively-multiplayer mediocrity might not be wise, because startups exist in a high-failure environment and must strive for passion and excellence. It's the right culture for very large corporations and for franchise restaurants, but it's the wrong culture for the deli down the corner.

Surprisingly, I don't think the solution must require "giving up control" as a developer-manager, though that will certainly help. If you look at these stories, there is a perverse sense of alienation from the company. Maybe this metaphor helps: the manager should be conducting an orchestra. The conductor doesn't have to give up control of the whole orchestra necessarily, but they do need to be aware that it's a bunch of individual people, and you need to communicate your vision of the music you're playing, and they need to feel the same vision and work with you to express it. You also need to forgive errors in performance rather than stop the orchestra for every little thing, and you need to let the audience applaud everyone when success finally happens, and everyone needs to hear the whole symphony, their parts and everybody else's, to know what's going on. In this way, you could in some sense "keep control" even though you give up micromanaging.



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