At least when I have a problem with Comcast I can eventually get a rep on the phone to fix it. Can anybody with Google Fiber comment on whether the customer support is better than their other products'? Even paying Google Apps customers have said that it's almost nonexistent.
I realize it's possible since this is a (relatively) expensive paid service, but Google has a lot less experience doing customer service even less than AT&T or Comcast. And their usual approach of "Make a webpage listing common problems" might not work as well for fixing internet service outages.
I've used Google's support for Nexus devices, and it's been pretty good. Talked to a human being, walked through the troubleshooting with her for a few minutes, then RMAed the phone.
I realize it's possible since this is a (relatively) expensive paid service, but Google has a lot less experience doing customer service even less than AT&T or Comcast. And their usual approach of "Make a webpage listing common problems" might not work as well for fixing internet service outages.