Our local air conditioning/heating/plumbing place started routing their frontline answering service to an AI call service. It has an odd uncanny valley feeling to it that I simply don't trust. I chased down other points of contact until I got ahold of a person instead. I'd trust a phone tree with a voicemail box more.
Place I order takeout from using an AI assistant or tries to force you to order online. Neither is optimal when I'm trying to just order some takeout while I'm driving home from work.
But if you say "talk to a manager" it'll still force a human to answer, which is the only thing I ever do.
