They do. A group of them play in the local co-ed sports leagues, including one in upper management. I had an issue at a different airport, filed a minor claim, and when I next saw them mentioned it wondering if it will just get filed away in the bin. They said I most likely just got someone fired. Later I heard that manager mentioned the story in a meeting reminding them of diligence and professionalism. Though, I've never had issues at my home airport where they work -- and they take issue with agents at airports like the other one that make their job more difficult/unpleasant. They take a lot of abuse.