Would you mind explaining a bit more over why this has value over and above a google group in collaborative inbox mode?
Annecdotally, I think there's a lot of good problems for a new vendor to solve with a product in this category, but a collaborative inbox is really just the baseline of a solution. Personally, the main issue my team has with collaborative inboxes are not issues with handling who replys to each message, it's an issue of spam. Would love to have a vendor build a solution powerful enough to solve these specific problems:
1. Filtering out automated beg-bounty outreach from any actual security issues by having some form of LLM responder: ideally having a bit of semi-automated back/forth (e.g. approved with a rich Slack button) to help determine if someone is serious or not (after two years of operating, I'm still at 100% of messages (over 1-2 messages per month per company) to security@example.com being spam; suspect over the mid-term it'll still be 98%+).
2. Filtering out spam where people are accidentally reaching out to the wrong company.
3. Filtering out spam where people are trying to sell us products we're not interested in. E.g. we attend conferences, for every actual conference email we get maybe 5 or 6 trying to sell us attendee email lists.
(would be happy to chat more, if you want to interview a potential customer; if you could really solve these above problems I'd pay you way more than your highest monthly rate on your pricing tier in a heartbeat, ideally scaling per email inbox rather than seat which would be likely be more lucrative for you, and more predictable for me)
I believe if you want a Google Group Collaborative Inbox for an email address at a domain you own, then you need to be paying for a Google Workspace, which is currently something like $6/user/month.
Beyond that, Jelly has better design (IMHO!), can be used without needing a Google account, lets you discuss conversations inline, gives you an activity view for quickly seeing everything that's happened... basically, GGCI is fine, but we are laser-focussed on making Jelly a _great_ shared inbox for teams.
We'd love to chat more about your ideas though -- send us an email! You can find the contact details on https://letsjelly.com ;-)
Annecdotally, I think there's a lot of good problems for a new vendor to solve with a product in this category, but a collaborative inbox is really just the baseline of a solution. Personally, the main issue my team has with collaborative inboxes are not issues with handling who replys to each message, it's an issue of spam. Would love to have a vendor build a solution powerful enough to solve these specific problems:
(would be happy to chat more, if you want to interview a potential customer; if you could really solve these above problems I'd pay you way more than your highest monthly rate on your pricing tier in a heartbeat, ideally scaling per email inbox rather than seat which would be likely be more lucrative for you, and more predictable for me)