If with over in overoptimized you mean where it starts cutting into optimizing for earnings it is by definition true.
One could similarly say that the company goes kaput if you over-optimize for profit extraction.
The goal should be to some-how optimize for the sweet spot where the well-being of the company, the employees, investors, the economy and the environment are sufficiently in balance.
I think the customer has a good bit of influence by voting with their wallet but we don't see it in action very often. One could underoptimize for that too!
One could similarly say that the company goes kaput if you over-optimize for profit extraction.
The goal should be to some-how optimize for the sweet spot where the well-being of the company, the employees, investors, the economy and the environment are sufficiently in balance.
I think the customer has a good bit of influence by voting with their wallet but we don't see it in action very often. One could underoptimize for that too!