I think the FSF's take is philosophically solid, and I've gotten a ton of of their software and advocacy over the years, as most software developers surely have. However, developers and other technical people are nearly the only people for whom that's true.
So much of the FOSS world blames marketing for the lack of non-technical users, routinely ignore, or even deride the prospect of prioritizing the most important factor non-technical users choosing software: usability. The people who do so dismiss interface and experience design as superfluous aesthetics. It might be true for people with a working mental model of software architecture in their back pocket, but to others, those little 'trivial' bits of prerequisite knowledge aggregate into a giant frustrating roadblock.
So much of the FOSS world blames marketing for the lack of non-technical users, routinely ignore, or even deride the prospect of prioritizing the most important factor non-technical users choosing software: usability. The people who do so dismiss interface and experience design as superfluous aesthetics. It might be true for people with a working mental model of software architecture in their back pocket, but to others, those little 'trivial' bits of prerequisite knowledge aggregate into a giant frustrating roadblock.