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Yeah, the most important part of managing your e-mail is training people not to e-mail you 10 times a day expecting prompt responses, especially for things that are not really urgent.

The prevalence of cell phones and always-available internet has led a lot of people to believe that you need to always take every phone call, always respond to every text and e-mail.

I've developed a habit of waiting at least a day or two before responding to e-mails and phone calls. Let the message bounce around in your brain for a few days and actually make a well reasoned response.

You'd be amazed how often problems will resolve themselves, and training people not to expect you to respond immediately 24/7 will gradually reduce the amount of stuff you get sent.



It's very important to train people. Otherwise, they get the idea that their entitled to an instant response.




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