I once booked a flight to meet my then-fiancee in Florida on vacation. Work travel came up unexpectedly, and I booked my work travel from ORD > SFO > TPA.
Before I made that booking, I called the airline specifically to ask them if skipping the ORD > TPA leg of my personal travel was going to cause me problems. The agent confirmed, twice that it would not. This was a lie.
Buried in the booking terms is language meant to discourage gaming the system by booking travel where you skip certain legs. So if you skip a leg of your booking, the whole thing is invalidated. It's not suuuuper clear, I had to read it a few times, but I guess it kinda said that.
Anyways - my itinerary was invalidated by skipping the first flight, and I got lucky enough that someone canceled at the last minute and I could buy my own seat back on the now-full flight for 4x the original ticket price I paid (which was not refunded!).
I followed up to try and get to the bottom of it, but they were insistent they had no record of my call prior, and just fell back on "It's in the terms, and I do not know why you were told wrong information". Very painful lesson to learn.
I try and make a habit of recording phone conversations with agents now, if legal in where I'm physically located at the time.
In the US at least once that notification that "the call may be recorded for quality assurance " happens, both parties have been notified and you're good to record regardless of the state you are in.
I used to use a couple of apps like Cube ACR, or Call Recorder Pro, but these no longer work, and I'm skeptical of the workarounds to get them working again.
Given the new restrictions in Android 10, probably the way forward is a passthrough device which uses 3.5mm connectors to MITM the audio. I haven't found one which is a sure bet yet.
It's ridiculous both iOS and Android largely have no way to record calls/try to prevent it, especially when some of us live in jurisdictions where we are well within our legal rights do to that very thing.
Pixels don't have call recording enabled (in most regions?). It's frustrating that I'm forced to use a third party app to provide a feature that the phone app should have built-in, but Google decided I can't be trusted with.
EDIT: It used to be geo-blocked, now it's "This feature isn't available on Pixel."
That just gets me an option for "Start RTT Call". Nothing like call recording.
I'm on an S10e, which is not that new, so that could be part of it. I bought an older phone, because I really like my top grain leather case, so I wanted to get a phone which fit the case more than I wanted a more cutting edge phone.
It's inconvenient, but I've observed journalists who recorded calls by putting the phone on Speaker mode to increase the volume, and then used a second device (such as a laptop or iPad) to record the call.
I once booked a flight to meet my then-fiancee in Florida on vacation. Work travel came up unexpectedly, and I booked my work travel from ORD > SFO > TPA.
Before I made that booking, I called the airline specifically to ask them if skipping the ORD > TPA leg of my personal travel was going to cause me problems. The agent confirmed, twice that it would not. This was a lie.
Buried in the booking terms is language meant to discourage gaming the system by booking travel where you skip certain legs. So if you skip a leg of your booking, the whole thing is invalidated. It's not suuuuper clear, I had to read it a few times, but I guess it kinda said that.
Anyways - my itinerary was invalidated by skipping the first flight, and I got lucky enough that someone canceled at the last minute and I could buy my own seat back on the now-full flight for 4x the original ticket price I paid (which was not refunded!).
I followed up to try and get to the bottom of it, but they were insistent they had no record of my call prior, and just fell back on "It's in the terms, and I do not know why you were told wrong information". Very painful lesson to learn.
I try and make a habit of recording phone conversations with agents now, if legal in where I'm physically located at the time.