I don't know enough about academics to agree or disagree, but this passge gave me pause:
> This precipitated a correspondence with Noemi De Santis, who explained "I am Professor Rossi's secretary, who is not aware of our correspondence. I manage her mail account."
I'm surprised a professor would have a secretary handle their correspondence. That does sound like an entitled environment.
Per other comments in the thread, Ms. De Santis might be imaginary and just a way to puff Ms. Rossi up. At the least, her portrait was a stock photograph on the staff page of RECEPTIO.