Mountain View, CA – November 16, 2011 – Carrier IQ would like to clarify
some recent press on how our product is used and the information that is
gathered from smartphones and mobile devices.
Carrier IQ delivers Mobile Intelligence on the performance of mobile devices and
networks to assist operators and device manufacturers in delivering high quality
products and services to their customers. We do this by counting and measuring
operational information in mobile devices – feature phones, smartphones and
tablets. This information is used by our customers as a mission critical tool to
improve the quality of the network, understand device issues and ultimately
improve the user experience. Our software is embedded by device
manufacturers along with other diagnostic tools and software prior to shipment.
While we look at many aspects of a device’s performance, we are counting and
summarizing performance, not recording keystrokes or providing tracking
tools. The metrics and tools we derive are not designed to deliver such
information, nor do we have any intention of developing such tools. The
information gathered by Carrier IQ is done so for the exclusive use of that
customer, and Carrier IQ does not sell personal subscriber information to 3rd
parties. The information derived from devices is encrypted and secured within
our customer’s network or in our audited and customer-approved facilities.
Our customers have stringent policies and obligations on data collection and
retention. Each customer is different and our technology is customized to their
exacting needs and legal requirements. Carrier IQ enables a measurable impact
on improving the quality and experience of our customers’ mobile networks and
devices. Our business model and technology aligns exclusively with this goal.
For media Commentary, contact:
Mira Woods
Phone: 617-513-7020
Email: mwoods@carrieriq.com
Mobile Service Intelligence is the process of analyzing
data from phones to give you a uniquely powerful insight
into mobile service quality and user behavior.
[...]
We know you don't just want data, you want to solve
business problems and identify new business opportunities.
[...]
What's more, the combination of the MSIP and IQ Insight
lets you move seamlessly from broad trend data across
many users, through comparative groups down to diagnostic
data from individual devices. Now, not only can you
identify trends, you have the power to drill down to
specific instances[...]
While I understand the need for QoS metrics, this does seem a bit invasive if you didn't know it was happening.
