I recently needed to make several medical appointments with a large healthcare provider. They had FOUR different online portals to "manage" my appointments and information. Navigating that was the exact same experience as the article, just without an actual person.
I recently needed to make several medical appointments with a large healthcare provider. They had FOUR different online portals to "manage" my appointments and information. Navigating that was the exact same experience as the article, just without an actual person.