> If you ISL6258AHRTZ & ISL6259AHRTZ, your refunds are likely not due to "business quality."
> They reflect reality in a world where most people aren't savants with random long strings of seemingly meaningless letters/numbers that make up product codes for chipsets.
If you're selling products to people who aren't intimate enough with the product to tell them apart, and not doing a good enough job of guiding them before they put down their hard earned money, you're failing your customers. So it is very tied to business quality.
You should have warnings, or clear break downs of product descriptions they can use to confirm.
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A refund is not free for the user either, now they have to go and get a refund, hope they caught it quick enough for shipping, maybe ship it back.
So there is, almost by definition, no situation where you have a high refund rate, and aren't making your customers suffer, and that's not how a quality business is run
> They reflect reality in a world where most people aren't savants with random long strings of seemingly meaningless letters/numbers that make up product codes for chipsets.
If you're selling products to people who aren't intimate enough with the product to tell them apart, and not doing a good enough job of guiding them before they put down their hard earned money, you're failing your customers. So it is very tied to business quality.
You should have warnings, or clear break downs of product descriptions they can use to confirm.
-
A refund is not free for the user either, now they have to go and get a refund, hope they caught it quick enough for shipping, maybe ship it back.
So there is, almost by definition, no situation where you have a high refund rate, and aren't making your customers suffer, and that's not how a quality business is run