As someone who has worked in customer service, and observed customer service workers at my company, it seems completely reasonable, especially when dealing with entitled people like the OP and his roommate (from other comments).
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Source: https://medium.com/@jacksoncunningham/digital-exile-how-i-go...
As someone who has worked in customer service, and observed customer service workers at my company, it seems completely reasonable, especially when dealing with entitled people like the OP and his roommate (from other comments).