As a lowly help desk technician perusing this thread, you couldn't be any further from the truth. The software devs never open tickets, everyone else does and its for the most banal problems
I've opened plenty of tickets as a developer, mostly the tickets are IT's garbage software or horrible network setups preventing me from doing my work.
A lot of people who post here don't seem to realize that a lot of companies still have IT departments.. a lot of people here are also developers who don't realize they can easily do things to compromise data, even if they think they know better.
