The response from Medium was that the service interruption was caused by a bug.
This website owner went all nuclear and indignant because they couldn't wait back for a response from Medium, indicating the interruption was because of a bug.
Then they try to backpedal: "We don't get why a particular bug manifested this specific way so we're waiting for more details, but our heels are still dug into the ground".
They didn't explain why the "interruption" has existed at least a week, or why they didn't notify anyone in that time. Our application doesn't seem to exist in their system anymore, even after their most recent email response. Before this, it was working steadily for two years. That's what we're waiting for an explanation on.
This website owner went all nuclear and indignant because they couldn't wait back for a response from Medium, indicating the interruption was because of a bug.
Then they try to backpedal: "We don't get why a particular bug manifested this specific way so we're waiting for more details, but our heels are still dug into the ground".