Are you a Chargify customer? You have a lot of thoughts to share about how the service should work. For instance: why should Chargify not need that much support to begin with? Are you sure their business model isn't "get people to pay a premium for support"?
I didn't see a sign at the door that said that only chargify customers can speak.
> For instance: why should Chargify not need that much support to begin with?
Because every other payments service that I've ever used (and that's quite a few of them) didn't need that either.
Download integration guide, spend a day figuring things out, test, fire & forget.
> Are you sure their business model isn't "get people to pay a premium for support"?
It could be.
> Are you sure you're not just piling on here?
Yes, I'm quite sure. For the record, I built 'webpay', one of the very first web payment services so I have a bit of knowledge in what goes in to a payment service and a bunch of people I know run an IPSP. When this whole thing blew I put up a bunch of things that were not too hot about how this was/is handled and that was before anybody else wrote as much as two lines about it. If you want to accuse me of 'piling on' then I'm sure you could find a better example to make your case.
You're missing my point. It is not an iron law that every payment service needs to build the lowest-cost, most efficient Wal-Mart of payment processors. I'm asking, how do you know that the entire point of their business isn't to find out if lots of people will pay extra for superior support?
I don't follow your logic. Finding out that you need to raise your prices to capture value is a basic fundamental fact of life in entrepreneurship. You keep talking like Chargify broke a sacred promise to their users. This rankles me: in business, we have a word for "sacred promise": it's called "a contract". Chargify serves businesses, exclusively; you'd think its users would understand this fact.
It is not reasonable to take offense at a business getting their initial pricing wrong. Everybody gets their initial pricing wrong.
I seriously think Chargify might be making a bigger communications error now than they did by pulling the bandaid off on their new prices. They're creating uncertainty about whether they'll revert to old pricing, or create some "wash the dishes for your meal" freemium model. If they need to be charging this new rate to make the business make sense, it's their business, and it is fundamentally and totally and categorically their call to make.
Are you sure you're not just piling on here?