OK, fair enough. Please give me an example of a customer facing chatbot that Llama 2 (and unbearable to use) and GPT 4 customer facing chatbot that is a joy to use. I think at the end of the day, you still have customers dreading such interactions.
It's early, and this definitely isn't customer facing in the traditional sense, but a team member of mine set up a Discord bot running Llama 2 70B on a Mac studio and we've been quite impressed by its responses to folks who test it.
IIRC chat bots are central the vision Facebook has with LLMs (e.g. every instagram account has a personal chat bot), so I would expect the Llama models to get increasingly better at this task.
That said the 7B and 13B models definitely don't quite seem ready yet for production customer interaction :-)
> (e.g. every instagram account has a personal chat bot)
That made me think of the Black Mirror episode Joan is Awful, where every human gets their life turned into a series for the company to own and promote. Kinda like instagram content.
